bilingual / credit and collections / Finance

Credit Administrator

Our client in the Markham area is currently looking to hire a Credit Administrator to join their growing team.

Job Descriptions: This job ensures the accurate and timely administration to reconcile customer accounts and process credit activities of assigned accounts in the alignment of company standards and procedures while liaising with clients to resolve account delinquency and mitigate losses

Reporting Manager: CFO

Key Responsibilities:

  • Ensure timely fulfill on opening new account requests, gathering information to conduct and follow up on bank and trade reference check to ensure timely response, issue credit limits to customer based on check results, review and update credit information based on monthly sales records
  • Co-ordinates and manages credit control for current clients and executes new account set ups and inputs and maintains accurate client information and payment arrangements within the ERP Credit Portal
  • Build and execute company policies regarding credit, invoicing and payment terms to ensure account payments are received within established terms and collects overdue invoices utilizing the ERP Credit Portal.
  • Reviews, analyzes, and follows-up with clients to resolve delinquent accounts and billing issues status. Proactively communicates with clients (telephone or email) and negotiates satisfactory payment commitments according to company policies and procedures
  • Reporting on progress and updates
  • Prepares and issues demand letters and client statements and provides invoices and supporting back-up documentation for clients and internal stakeholders as requested
  • Follow up and resolve any payment issue or credit-related questions; respond to internal and external requests relating to commercial accounts
  • Continually improve the customer’s payment process and oversees company’s credit and payment exposure
  • Maintain a good relationship with customers and act as a liaison between customer, accounting, and sales departments; work with the Customer Service Department and regional sales people to solve credit and collection issues.
  • Performs other duties as required

Experience Requirements:

  • College Diploma (or equivalent) in a related field is required
  • Minimum of 3 years of experience in commercial credit management is required, with at least 2 years of experience within a customer-facing role experience and basic understanding of debits and credits; ideal candidate would have 5+ yrs in an established credit environment
  • Canadian Credit Professional (CCP) designation is preferred
  • Basic knowledge of credit industry, bankruptcy and CCAA is an asset
  • Working knowledge with credit portal on any ERP system in an established credit environment
  • Working knowledge of MS Office Suite including Word, Excel is require
  • Ability to work independently and as a member of a team
  • Bilingual is an asset.
  • Advanced time management, attention to detail and organization skills. Adaptable and flexible with an ability to respond to changing work priorities, pressures and demands
  • Advanced customer service and communication skills to create a positive client experience with each customer interaction.
  • Advanced listening and verbal communication skills to understand customer queries and clarify information, policies or processes.
  • Strong tact, diplomacy and some degree of facilitation to consult, reach agreement with and/or co-ordinate activities with customers
  • Ability to work independently and as a member of a team
  • Ability to handle well with hands-on operation and establish credit structure and execute policies